Terms of Service & Privacy Policy

Terms of Service

Welcome to MediLean AI! These Terms of Service ("Terms") govern your access to and use of the MediLean AI mobile application, web application, and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you don't agree to these Terms, please don't use the Service.

1. No Medical Advice

**MediLean AI is not a substitute for professional medical advice, diagnosis, or treatment.** The information provided by MediLean AI, including diagnostic suggestions, recommendations, and general health advice, is for informational purposes only and shouldn't be considered medical advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you've read or received from MediLean AI.

2. Your Use of the Service

  • Eligibility: You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you're at least 18 years old.
  • Account Registration: To access certain features of the Service, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You're responsible for safeguarding your password and for all activities that occur under your account.
  • Prohibited Conduct: You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Service or interfere with any other party's use and enjoyment of the Service. Prohibited conduct includes, but isn't limited to, transmitting any content that's infringing, libelous, defamatory, obscene, pornographic, abusive, or otherwise illegal.
  • Accuracy of Information: While we strive for accuracy, MediLean AI's AI-generated content is based on algorithms and data. We don't guarantee the accuracy, completeness, or usefulness of any information provided through the Service. You're solely responsible for verifying the accuracy of any information before relying on it.

    • 3. Health Provider Integration (For Health Providers)

    For health providers utilizing the MediLean AI integration:

  • Data Integration: You're responsible for ensuring that any integration of MediLean AI with your existing systems complies with all applicable privacy laws and regulations, including but not limited to HIPAA or local equivalents in Kenya.
  • Quality Audit, Note-Taking, Recommendation Assistance: The tools provided are intended to assist health professionals and enhance operational efficiency. They aren't intended to replace professional judgment or established medical protocols.
  • Lab and Clinician Interfaces: You're responsible for the proper and secure use of these interfaces and for maintaining the confidentiality of patient data accessed through them.
  • Chronic Condition Management and General Health Well-being: The features assisting with these areas are supplementary tools and should be used in conjunction with comprehensive patient care plans.

    • 4. Intellectual Property

    All content, features, and functionality of the Service, including but not limited to text, graphics, logos, images, and software, are the exclusive property of MediLean AI and its licensors and are protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service, except as generally permitted through the normal functionality of the Service.

    5. Disclaimer of Warranties

    The service is provided “as is” and “as available,” without any guarantees of any kind, either express or implied. While we strive to offer a reliable and helpful experience, Medilean AI makes no warranties regarding the accuracy, reliability, or suitability of the service for any particular purpose. We cannot guarantee that the service will always be uninterrupted, secure, or free from errors.

    6. Limitation of Liability

    Medilean AI and its affiliates, licensors, service providers, and team members are not liable for any damages that may result from your use of—or inability to use—the service. This includes, but is not limited to, direct or indirect damages, loss of income, data, business opportunities, or personal well-being. We are not responsible for any losses, whether caused by system errors, service interruptions, negligence, or other unforeseen issues, even if we were advised such issues could occur.

    7. Indemnification

    You agree to defend, indemnify, and hold harmless MediLean AI, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, your User Contributions, any use of the Service's content, services, and products other than as expressly authorized in these Terms.

    8. Governing Law and Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts located in Nairobi, Kenya.

    9. Changes to Terms

    We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Service thereafter. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.

    10. Contact Information

    If you have any questions about these Terms, please contact us at support@medilean.ai.

    Privacy Policy

    Your privacy is critically important to us. This Privacy Policy describes how MediLean AI ("we," "us," or "our") collects, uses, and discloses your information when you use our mobile application, web application, and related services (the "Service"). We're committed to protecting your personal and health information with the highest standards of security and confidentiality.

    1. Information We Collect

    We collect several types of information from and about users of our Service, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, date of birth, gender, and contact information. For health providers, this may include professional credentials and practice information.
  • Health-Related Information: As a health-focused AI, we may collect information about your health, symptoms, medical history, medications, lab results, and chronic conditions. **This information is highly sensitive and is treated with the utmost care and security.** For health providers, this includes patient health information (PHI) that you input or integrate with the Service.
  • Usage Data: We automatically collect information about your interactions with the Service, such as the features you use, the time and date of your visits, the pages you view, and your IP address, device type, and operating system. This helps us understand how the Service is used and improve its functionality.
  • Diagnostic and Recommendation Data: Information generated by our AI based on the data you provide, such as diagnostic suggestions and health recommendations.
  • Note-Taking Data (for Health Providers): Any notes or records created by health providers within the Service.

    • 2. How We Collect Information

    We collect information:

  • Directly from you when you provide it to us (e.g., when you create an account, enter health information, or use the note-taking feature).
  • Automatically as you navigate through the Service (e.g., usage details, IP addresses, and information collected through cookies and other tracking technologies).
  • From third-party integrations (e.g., labs, other clinical systems) when authorized by you or the health provider.

    • 3. How We Use Your Information

    We use the information we collect for various purposes, including:

  • To Provide and Maintain the Service: Including enabling diagnostics, recommendations, chronic condition management, and general health well-being features.
  • To Improve and Personalize the Service: Understanding your usage patterns helps us enhance features and provide more relevant content.
  • For Health Providers: To facilitate quality audits, note-taking, recommendation assistance, and integration with labs and clinicians.
  • To Communicate with You: Sending you updates, security alerts, and support messages.
  • For Research and Development: We may use aggregated and anonymized data for research and development to improve our AI models and the effectiveness of the Service.
  • For Security and Fraud Prevention: Protecting against unauthorized access and other malicious activities.
  • To Comply with Legal Obligations: Adhering to applicable laws and regulations in Kenya.

    • 4. How We Share Your Information

    We don't sell your personal information to third parties. We may share your information in the following circumstances:

  • With Your Consent: We'll share your information with third parties when we have your explicit consent to do so.
  • With Health Providers (for patient data): If you're a patient, your health information may be shared with the health provider who has invited you to use the Service or with whom you've explicitly connected within the Service.
  • With Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf and require access to such information to do that work. These service providers are bound by confidentiality agreements.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request in Kenya).
  • To Protect Our Rights: We may disclose information when we believe it's necessary to protect the rights, property, or safety of MediLean AI, our users, or others.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that can't reasonably be used to identify you, for research, analytics, or other purposes.

    • 5. Data Security

    We implement a variety of robust security measures to maintain the safety of your personal and health-related information. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we can't guarantee its absolute security.

    6. Your Data Rights

    As a user in Kenya, you have certain rights regarding your personal data under the Data Protection Act, 2019, including the right to:

  • Access your personal data.
  • Request correction of inaccurate personal data.
  • Request deletion of your personal data.
  • Object to the processing of your personal data.
  • Request data portability.

    • To exercise these rights, please contact us at support@medilean.ai. We'll respond to your request in accordance with applicable Kenyan law.

    7. Retention of Data

    We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by Kenyan law (such as for regulatory compliance).

    8. Children's Privacy

    Our Service isn't intended for children under the age of 13. We don't knowingly collect personally identifiable information from anyone under the age of 13. If you're a parent or guardian and you're aware that your child has provided us with Personal Data, please contact us. If we become aware that we've collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    9. Third-Party Links

    Our Service may contain links to other sites that aren't operated by us. If you click on a third-party link, you'll be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

    10. Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We'll notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You're advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they're posted on this page.

    11. Contact Us

    If you have any questions about this Privacy Policy, please contact us:

  • By email: support@medilean.ai
  • By visiting this page on our website: [Link to your contact page, if applicable]

    • Last Updated: June 7, 2025